Frequently Asked Questions

Are the products at OutletBaby new?

The store offers new, display, and used products. The condition of each item is stated on its product page.

When will my order be shipped?

We show the current dispatch time in the store's top bar. Once your parcel has been shipped, you will receive a message with the tracking number.

How can I check my order status?

Open the My orders page. After dispatch, you can also use the shipment tracking link sent by email.

Can I return a product?

Yes. Consumers may withdraw from the contract within 14 days of receiving the order. For details, visit the Returns and complaints page.

Do you ship orders abroad?

Yes, we serve selected European Union countries. You will see the available methods and delivery cost during checkout.

How do I choose a pickup point?

If a pickup point is available for your address and cart, the option to choose one will appear during checkout.

How can I contact OutletBaby?

Email us at shop@outletbaby.com or use the contact form. When contacting us about an order, include its number.